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2020 reshuffled anything from how and where we work to our customers’ expectations.

To ensure you kick things off to a great start in 2021, we’ve lined up a panel of contact center experts, led by CX guru Nate Brown, to share their priorities, tips, and prediction for the new year.

Join senior leaders from TIAA, Teleperformance, NumberBarn, and Centrical and learn how to shake off that 2020 hangover, and refocus your teams to ensure customer service excellence in 2021.

During the session we will discuss:

• Why customer expectations changed due to COVID-19 and how to deal with it
• Ways to make sure your workforce is equipped to manage the new expectations
• How to get managers to refocus, reskill, and coach employees in a WFH model
• How to turn employees into brand ambassadors when they work remote