Building agility in your workforce to make it through the holiday season

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With so many employees working from home, the 2020 holiday period is shaping up to be more challenging for frontline leaders than ever before.

Watch our recent panel with top executives from TTEC, a leader in customer support services, as they will share their best practices for building agility in your workforce to make it through the 2020 holidays.

During the session TTEC’s Jan Rodriguez, Global Leadership and Development Director, Holly Calhoun, Training Operations Director, and Ramon Vasconcelos, Global Leadership and Development Sr. Manager share tips for:

• Rapidly onboarding seasonal or gig employees
• Adapting employee goals quickly to fit continuously changing conditions
• Helping managers identify issues early and act before they cause damage

Watch it on-demand

About Centrical

Centrical employee engagement, training and performance management solutions help thousands of employees worldwide meet and exceed their goals daily. It does this by blending personalized microlearning with advanced gamification and real-time performance management. Centrical’s platform produces improvements like 40% faster onboarding, a 3.5X improvement in learning engagement, and 12% improvement in employee productivity. It can be easily integrated with all leading enterprise systems.

About ttec

TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. Founded in 1982, Its +50K employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.